The business process outsourcing (BPO) industry is still among the continuously growing industries in the Philippines. According to the latest data, the BPO industry contributes about $30 billion to the country’s economy every year. It is also a significant source of employment opportunities, employing an estimated 1.3 million Filipinos through more than a thousand outsourcing companies in the Philippines as of 2019. The value and benefits of outsourcing became even more pronounced when many businesses explored ways to stay afloat amid the economic challenges brought about by COVID-19 and its aftermath.
True enough, as a leading outsourcing destination, the Philippines is home to some of the best outsourcing agencies in the world. And in this post, we name the top 9 outsourcing companies in the Philippines.
1. MCVO Talent Outsourcing Services
A multi-awarded American-owned outsourcing company in the Philippines, MCVO Talent Outsourcing Services has proven to be a force to be reckoned with. It started when a Filipino-born COO of a US-based company ventured into outsourcing web development and marketing processes to professionals in the Philippines. Five years later, the company’s outsourced team grew to a staff of more than 20. As their company experienced the benefits of outsourcing, they recognized the opportunity to have other businesses benefit from this business solution as well.
Because of this, that COO, Ms. Cherry V. Orlina, eventually established MCVO Talent Outsourcing Services and became its CEO. Being Filipino-born, she has an understanding of the Filipinos’ work culture and at the same time, she knows how US businesses work. As a result, MCVO is able to provide outsourcing solutions that benefit both clients and employees.
Today, MCVO Talent Outsourcing Services offers a wide range of services:
- Accounting/Bookkeeping
- Customer Service
- Data Entry
- Digital Marketing
- Human Resource
- Photo Editing
- Video Editing
- Virtual Assistant
- Web Design
- IT Help Desk Support
- Medical Billing
- Quality Assurance
- And more!
MCVO also offers custom staffing solutions based on clients’ specific needs. The company has received numerous accolades in the past few years, including being named as a Top Accounting Company in the Philippines 2024 by Clutch.co.
2. Teleperformance
Founded in 1996 as Telephilippines Inc., Teleperformance is one of the country’s biggest providers of outsourced call center and customer experience services. It operates around 20 call centers across the Philippines. The company services clients in more than 150 countries, from industries such as retail, finance, and aviation.
3. Accenture
With clients from over 120 countries, Accenture is undoubtedly one of the biggest BPO companies in the world. In fact, it is also one of the world’s most valuable brands. Accenture started its operations in the Philippines in 1985. Currently, its Philippine arm handles a wide range of functions in the technology and operations aspect. Accenture mostly caters to large enterprises in the health, science, banking, capital markets, and insurance, among many other industries.
4. Sitel
Sitel is one of the most popular BPO companies in the Philippines. It is particularly known for its customer service and experience services. As one of the biggest call center companies in the Philippines, it serves clients in retail, health, and travel, among other industries.
5. 24/7 Customer Philippines Inc.
Operating as [24]7.ai, this BPO company was established in 2006 in the Philippines. By 2013, it was already recognized as one of the top BPO companies in the Philippines based on revenue. It is widely known for its quality AI solutions that allow its clients to provide their customers with a predictive and personalized customer experience.
6. Sutherland
Sutherland Global Services Philippines Inc. is a global provider of analytics-driven business process solutions and services. It offers a wide range of services, from design to project management, as well as customer behavior analytics. Their clients come from industries such as media, banking, and retail.
7. Telus
Telus is an international BPO company that currently has seven sites strategically located across the country’s capital, Manila. In addition, it has two offices in Iloilo. It is known for providing customer support and a range of IT and digital services for a diverse clientele.
8. TaskUs
TaskUs offers a wide range of services including customer support, content moderation, digital marketing, and back-office support. The company prides itself on its technology-driven solutions, dedicated workforce, and commitment to delivering exceptional results for clients across various industries, making it a top choice for businesses looking to outsource their operations effectively and efficiently.
9. Convergys
Concentrix is a globally recognized outsourcing company with a significant presence in the Philippines, offering a wide array of business process outsourcing (BPO) services. Specializing in customer experience management, digital transformation, and technology solutions, Concentrix helps businesses enhance their operations and customer interactions.
Which of These Outsourcing Companies in the Philippines is Right for Your Business?
Choosing the best outsourcing company to work with should depend on several factors, the most important of which include your specific business needs, your company’s size, and your budget.
While there are a lot of promising outsourcing companies in the Philippines, not all of them suit every business’ needs. If you are a small or medium business looking to outsource office help and other administrative tasks to one or two employees or a small team, MCVO Talent could be the most practical choice.
Book a call with one of our American co-founders today to talk about your needs and get assistance as you begin your outsourcing journey!
