Outsource Customer Services to the Philippines

We Provide the best Customer Support Services

Hire Highly Talented Remote Customer Service Help Support Starting at just $10/Hr. Book a call today or fill out the form to tell us about your needs.

Customer Service | MCVO Talent Outsourcing Services

What we offer

We deliver “A” level support to your clients during YOUR business hours and/or AFTER normal business hours. We can provide 24/7/365 phone support, or extended support for e-com companies that work from 6:00 AM – 9:00 PM. Rates start at just $10.56/hour. We use the latest technology to provide accurate and reliable support.

Our skilled English speaking customer support agents in the Philippines are adept with ticketing software to produce accurate and economical technical support services.

Our “Level 1” Customer support is available during YOUR normal business hours or even outside of 8:00 – 5:00.  We offer customer support service solutions that suit your budget and needs.

Cost-effective customer support outsourcing services with a consultative approach.

If you need 4 or more support personnel, we’ll create a dedicated team for you that includes a Team Lead. All of our reps have college degrees and can speak and write proficiently in English.

Menu of Services

All of our talent is college educated and fluent in speaking and writing English.  See below for pricing based on experience level:

Description

Level

Years of Experience

Annual Cost

Monthly Cost

Effective Hourly Rate

Labor

Junior

1-2

$21,960

$1,830.00

$10.56

Labor

Mid

3-5

$24,000 – $26,040

$2,000.00 – $2,170.00

$11.54 – $12.52

Labor

Senior

6-10+

$27,000 – $30,120

$2,250.00 – $2,510.00

$12.98 – $14.48

Our offshore Customer Service Reps will integrate and work closely with your current team.   Through extensive training, we will learn your products, processes, and policies and will professionally and effectively represent your brand.

At MCVO Talent Outsourcing Services, we specialize in working with businesses and organizations in every stage of the business lifecycle. We know that being understaffed in customer support can hold a company back. That’s why we provide the best quality virtual assistance to deal with your customer service tasks, allowing you to meet demand.

Why Outsource Customer Support?

You can save 20-30K per position, build contingency, and provide after-hours support.  

After business hours Customer Support

We offer Customer Support when you need it: During or after normal business hours, including on weekends.

Cost-Effective Customer Support

Reduce cost by hiring our well-trained customer support agents starting at just $10.56/hour.

Fast & Efficient Customer Support

Customer First is the 2nd of our 4 core values.

Boost Retention with Our Customer Service Help Desk Outsourcing

Our virtual assistants deliver the leverage you require to meet your customer support demand at a fraction of the cost of employing full-time staff. Our Customer Service Help Desk allows you to work smarter and not harder, allowing you to invest your time in more productive activities.

From a single virtual assistant to department level staffing, MCVO Talent Outsourcing Services offers you a plug and play answer for customer service. That will enable you to deal with as many queries as needed without allowing staff problems to divert you from your core mission.

  • Manage trouble tickets
  • Manage scheduling
  • Deal with communications
  • Administrative support
 

MCVO Talent Outsourcing Services customer service help desk outsourcing integrates with your current methods, customer service staff, and processes to meet and go beyond your current standards while helping you boost overall staffing accessibility.

Our customer service help desk enables you to your hours of coverage for customer service response.

Schedule a free consultation today! Call us 847-452-6550 (US) or book a call to get started!

Ready to work with us?

Contact us for a free consultation or to request a proposal to find out how much you can save.

Who We Serve:

Small and Medium-sizes businesses looking for email, chat and voice support during regular hours or after hours.

"I’ve used outsourcing for several years and MCVO Talent Outsourcing Services has the best staff. We’ve used them for customer service and marketing and we were satisfied with both contractors. I highly recommend."
Jim Fritz
Kennedy Blue