For more than 20 years, 200,000 plus Business Process Outsourcing (BPO) Call Centers in the Philippines have greatly contributed to its economy. The main reason for the offshore success was to reduce operating costs of corporations in high labor rate countries versus the labor cost in the Philippines.
Although larger companies recognized its financial benefits, reducing costs versus the quality of service is a major concern for many consumers. Beyond the cultural, comprehension, and language barriers, the work atmosphere for the Call Center Agents reaped an unfavorable reputation of unhealthy and toxic environment.
Recruiting for Customer Satisfaction Representatives (CSR) became a challenge because of its long-standing bad impression of Call Centers. At MCVO Talent Resource Services, we have a niche in catering to small and medium-sized companies where the need for customer support is unique. Our clients’ needs are tailored to their businesses with one to three Customer Satisfaction Representatives. The CSRs conversations with customers are not timed with a stop-watch, their services are personalized and not rushed, they use simple tools, products/service information are not overwhelming to learn, MCVO employees enjoy a set of work schedule, and most holidays and weekends are free. MCVO works with clients who offer customer service that is far from a typical Call Center. Personalized customer service is our strength and we’re comfortable in this space.
We understand the inhibitions of offshoring a customer service function. It may or may not work for some. But, MCVO Talent Resource Services will help your business overcome these inhibitions. Our work environment is healthy and we are committed to providing high quality customer experiences backed by highly talented employees.