MCVO Opening

Virtual Assistant with Concentration in Marketing

Essential Duties and Responsibilities

Marketing

Publish marketing content across multiple channels per below:

Content Creations

  • Provide support in the implementation of marketing campaigns across various digital channels;
  • Assist in the preparation of marketing collateral for other diversified marketing campaigns;
  • Assist in the preparation for attendance at live events and conferences for marketing and

promotion;

  • Engage with contacts and potential customers through social media and community channels;
  • Publish marketing content across multiple channels in-line with instructions
  • Manage and oversee social media content and the content calendar
  • Contributes to digital strategy development and executes digital strategies using our social media

channels to support lead generation objectives, marketing campaigns and partnership objectives

  • Create engaging content for our audience through social posts, imagery and video

Manage Engagement

  • Manages all social media channels to increase our online presence and reach
  • Ensuring the timely sharing of information
  • Manage engagement
  • Monitor competitors and community partner social media accounts
  • Monitor user engagement and suggest content optimization
  • Stay up to date with the latest social media best practices, topics, trends and technologies
  • Analyze trends and report on opportunities for improvement
  • Perform social media audits

Customer Service

  • Monitor and respond to service tickets in line with SLAs and company processes;
  • Triage and escalate service tickets to the relevant person where necessary;
  • Respond to general enquiries through multi-channel approach.

Sales

  • Provide administrative support to the sales process;
  • Assist in moderating online sales and marketing presentations;
  • Schedule sales and onboarding calls on behalf of the Director;
  • Manage the CRM

Miscellaneous – Other general duties of a personal assistant position as required by the Director and business needs from time-to-time, including but not limited to:

  • Scheduling meetings;
  • Virtually attending some meetings, disseminating agendas, and taking minutes;
  • Data entry;
  • Handle routine emails on behalf of the Director;
  • Conduct desktop research;
  • Administer and report of customer discovery surveys.
  • Communicating with owner, colleagues and clients via email and web conference
  • Identify issues that cannot be resolved remotely in a quick and efficient manner.
  • Fluency in English writing and speaking are required.
  • Assisting the owner with administrative work as directed

Key Qualifications include the following:

  • Marketing graduate with experience in social media, content creation, digital marketing, or PR
  • Experience with building and executing content strategy
  • Knowledgeable with all social media platforms
  • Experience writing copy, captions, design, and video editing skills,
  • Enjoys a team environment and thrives working independently
  • Detail-oriented and motivated to learn upcoming trends
  • Experience proving regular reporting and updates
  • Excellent written and verbal communication
  • Proficiency in Microsoft Office Suite, Hootsuite and other social media marketing tools
  • Ability to multitask, take initiatives and work well under time-sensitive deadlines
  • Reliable, consistent