To monitor and maintain daily operations of company’s computer systems and networks, diagnose hardware and software faults include resolving network issues and configuring operating systems.
Provide hardware, software, and/or network support to computer users using documented procedures and available tools.
Candidates must possess at least Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
Preferably Mid level/2 to 3 Yrs Experienced Employee specialized in Technical & Helpdesk Support or equivalent.
At least 2-3 years related work experience in Systems Administration
Capacity to attend to and make decisions (Approved by supervisor) when needed and demanded by the situation
Able to meet daily reporting metrics
Excellent in written and verbal Communication skills
Resourcefulness and problem-solving capabilities
Well versed in Windows server, Windows OS, MAC OS, Linux, MS O365, Windows AD,DHCP, GPO, DNS, Google Workspace, VPS, Firewall, routing, switching, load balancing, VPN, Knowledgeable about Opensource application or system, for technical/helpdesk support, PC Assembly (Setup), network security, LAN, WAN, TCP/IP, HTTP, FTP, IPX/SPX
Essential Duties and Responsibilities include the following. Other duties may be assigned:
Duties:
Respond to and complete IT incident tickets & service requests in a timely manner, escalating larger or more complex issues to the appropriate IT team.
Set up and move workstations; repair PCs; image PCs; and troubleshoot printer problems and network connectivity issues of minimal complexity.
Install software, and telecommunications services such as computers, system software and hardware, and cabling as requested.
Develop and maintain local networks in ways that optimize performance.
Ensure security and privacy of network and computer systems.
Provide guidance to users on how to operate new software and computer equipment.
Maintain records/logs of repair and fixes and maintenance schedule.
Identify computer or network equipment shortages and place orders.
Assist users and provide PC, laptop, printer, phone system and related technical support.
Inspect and recommend appropriate installation of operating systems and other applications and monitor effects on the system.
Determine and maintain all programs according to company and vendor’s standards.
Prepare and maintain all records and files in relation to IT assets, network performance and problems.
Prepare and send reports for ISP downtime, server maintenance and other related technical incidents.
Document all reported incidents and actions taken in response.
Monitor all medium to standard technical issues and provide technical support for the same.
Ensure optimal level of support service and resolve all client requests and incidents.
Performs other duties that may be assigned from time to time.
Willing to work on-site and shifting schedule.
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