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The client plans to leverage technology as a competitive advantage. This includes automating internal processes to improve efficiencies while further improving service levels to clients. This is a unique position in that there’s a mix of both junior and mid-level work. The Junior tasks involve having someone “on call” for desktop or application support is required by client’s staff. The more complex tasks include enhancing network security and implementing more advanced processes that can range from further automating email campaigns with their CRM to optimizing Artificial Intelligence bots that check and deliver insurance policies. There’s also a significant backlog of technology projects to implement, so the right candidate must be “athletic” and fully “get” how technology works. Client has an existing outsourced IT vendor to manage the larger

aspects of their IT infrastructure.

Essential Duties and Responsibilities

automation campaigns & use of their agency management system.

retention, reporting etc.

Software Applications in Use:

Note: “Applied Epic” is specific to the insurance industry:

Key Qualifications include the following: