MCVO Opening

Mid to Senior Level Marketing Assistant

Job Description:

This would be an ‘athletic” talent who has worked with many of the services provided by Frontier and who can become a trusted ‘right hand” to the 2 partners. The initial focus will be on Marketing related tasks, and over time as trust is built, may be involved in some other areas of supporting the business such as Customer Service and Sales. This exposure is critical in fully understanding all of the moving parts of a growing company and is a fantastic opportunity to understand the inner workings of running a successful digital marketing business.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

Marketing

Publish marketing content across multiple channels per below:

 Content Creations

  • Provide support in the implementation of marketing campaigns across various digital channels
  • Assist in the preparation of marketing collateral for other diversified marketing campaigns
  • Assist in the preparation for attendance at live events and conferences for marketing and promotion
  • Engage with contacts and potential customers through social media and community channels
  • Publish marketing content across multiple channels in-line with instructions
  • Manage and oversee social media content and the content calendar
  • Contributes to digital strategy development and executes digital strategies using our social media channels to support lead generation objectives, marketing campaigns and partnership objectives
  • Create engaging content for our audience through social posts, imagery and video

   Manage Engagement

  • Manages all social media channels to increase our online presence and reach
  • Ensuring the timely sharing of information
  • Manage engagement
  • Monitor competitors and community partner social media accounts
  • Monitor user engagement and suggest content optimization
  • Stay up to date with the latest social media best practices, topics, trends and technologies
  • Analyze trends and report on opportunities for improvement
  • Perform social media audits

Customer Service

  • Monitor and respond to service tickets in line with SLAs and company processes
  • Triage and escalate service tickets to the relevant person where necessary
  • Respond to general enquiries through multi-channel approach

Sales

  • Provide administrative support to the sales process
  • Assist in moderating online sales and marketing presentations
  • Schedule sales and onboarding calls on behalf of the Director
  • Manage the CRM

 

Miscellaneous – Other general duties of a personal assistant position as required by the Director and business needs from time-to-time, including but not limited to:

  • Scheduling meetings
  • Virtually attending some meetings, disseminating agendas, and taking minutes
  • Data entry
  • Handle routine emails on behalf of the partners
  • Conduct desktop research
  • Administer and report of customer discovery surveys
  • Communicating with owner, colleagues and clients via email and web conference
  • Identify issues that cannot be resolved remotely in a quick and efficient manner
  • Fluency in English writing and speaking are required
  • Assisting the owner with administrative work as directed

Key Qualifications include the following.

  • Marketing graduate with experience in social media, content creation, digital marketing or PR
  • Experience with building and executing content strategy
  • Knowledgeable with all social media platforms
  • Knowledge in SEO
  • Experience writing copy, captions, design, and video editing skills,
  • Enjoys a team environment and thrives working independently
  • Detail-oriented (bordering on perfection!), and motivated to learn upcoming trends
  • Experience proving regular reporting and updates
  • Excellent written and verbal communication
  • Proficiency in Microsoft Office Suite and other social media marketing tools
  • Ability to multitask, take initiatives and work well under time-sensitive deadlines
  • Reliable, consistent