This would be an ‘athletic” talent who has worked with many of the services provided by Frontier and who can become a trusted ‘right hand” to the 2 partners. The initial focus will be on Marketing related tasks, and over time as trust is built, may be involved in some other areas of supporting the business such as Customer Service and Sales. This exposure is critical in fully understanding all of the moving parts of a growing company and is a fantastic opportunity to understand the inner workings of running a successful digital marketing business.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Marketing
Publish marketing content across multiple channels per below:
Content Creations
Provide support in the implementation of marketing campaigns across various digital channels
Assist in the preparation of marketing collateral for other diversified marketing campaigns
Assist in the preparation for attendance at live events and conferences for marketing and promotion
Engage with contacts and potential customers through social media and community channels
Publish marketing content across multiple channels in-line with instructions
Manage and oversee social media content and the content calendar
Contributes to digital strategy development and executes digital strategies using our social media channels to support lead generation objectives, marketing campaigns and partnership objectives
Create engaging content for our audience through social posts, imagery and video
Manage Engagement
Manages all social media channels to increase our online presence and reach
Ensuring the timely sharing of information
Manage engagement
Monitor competitors and community partner social media accounts
Monitor user engagement and suggest content optimization
Stay up to date with the latest social media best practices, topics, trends and technologies
Analyze trends and report on opportunities for improvement
Perform social media audits
Customer Service
Monitor and respond to service tickets in line with SLAs and company processes
Triage and escalate service tickets to the relevant person where necessary
Respond to general enquiries through multi-channel approach
Sales
Provide administrative support to the sales process
Assist in moderating online sales and marketing presentations
Schedule sales and onboarding calls on behalf of the Director
Manage the CRM
Miscellaneous – Other general duties of a personal assistant position as required by the Director and business needs from time-to-time, including but not limited to:
Scheduling meetings
Virtually attending some meetings, disseminating agendas, and taking minutes
Data entry
Handle routine emails on behalf of the partners
Conduct desktop research
Administer and report of customer discovery surveys
Communicating with owner, colleagues and clients via email and web conference
Identify issues that cannot be resolved remotely in a quick and efficient manner
Fluency in English writing and speaking are required
Assisting the owner with administrative work as directed
Key Qualifications include the following.
Marketing graduate with experience in social media, content creation, digital marketing or PR
Experience with building and executing content strategy
Knowledgeable with all social media platforms
Knowledge in SEO
Experience writing copy, captions, design, and video editing skills,
Enjoys a team environment and thrives working independently
Detail-oriented (bordering on perfection!), and motivated to learn upcoming trends
Experience proving regular reporting and updates
Excellent written and verbal communication
Proficiency in Microsoft Office Suite and other social media marketing tools
Ability to multitask, take initiatives and work well under time-sensitive deadlines
Reliable, consistent
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