Virtual Assistant with Concentration in Marketing

Marketing

Publish marketing content across multiple channels per below:

Content Creations

• Provide support in the implementation of marketing campaigns across various digital channels;
• Assist in the preparation of marketing collateral for other diversified marketing campaigns;
• Assist in the preparation for attendance at live events and conferences for marketing and

promotion;

• Engage with contacts and potential customers through social media and community channels;
• Publish marketing content across multiple channels in-line with instructions
• Manage and oversee social media content and the content calendar
• Contributes to digital strategy development and executes digital strategies using our social media

channels to support lead generation objectives, marketing campaigns and partnership objectives

• Create engaging content for our audience through social posts, imagery and video

Manage Engagement

• Manages all social media channels to increase our online presence and reach
• Ensuring the timely sharing of information
• Manage engagement
• Monitor competitors and community partner social media accounts
• Monitor user engagement and suggest content optimization
• Stay up to date with the latest social media best practices, topics, trends and technologies
• Analyze trends and report on opportunities for improvement
• Perform social media audits

Customer Service

• Monitor and respond to service tickets in line with SLAs and company processes;
• Triage and escalate service tickets to the relevant person where necessary;
• Respond to general enquiries through multi-channel approach.

Sales

• Provide administrative support to the sales process;
• Assist in moderating online sales and marketing presentations;
• Schedule sales and onboarding calls on behalf of the Director;
• Manage the CRM

Miscellaneous – Other general duties of a personal assistant position as required by the Director and business needs from time-to-time, including but not limited to:

• Scheduling meetings;
• Virtually attending some meetings, disseminating agendas, and taking minutes;
• Data entry;
• Handle routine emails on behalf of the Director;
• Conduct desktop research;
• Administer and report of customer discovery surveys.
• Communicating with owner, colleagues and clients via email and web conference
• Identify issues that cannot be resolved remotely in a quick and efficient manner.
• Fluency in English writing and speaking are required.
• Assisting the owner with administrative work as directed