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MCVO Opening

Virtual Assistant / Practice Coordinator

Under the direction of the CEO, the Practice Coordinator will help manage the day-to-day functions of the practice, support clinicians and medical staff, and assist with marketing the practice to increase access to care.   

Essential Duties and Responsibilities include the following.

General Responsibilities

  • Answer incoming calls. Check voicemails and faxes daily
  • Book, cancel, reschedule appointments for patient visits at time of call.
  • Confirm appointments for all patients who have not confirmed via automated system.
  • Coordinate with other Medical Assistant/Administrative Assistant to ensure new and follow-up appointments are booked in a timely manner for all clinicians.
  • Perform medical record management: Update demographic information, upload primary care notes, upload before and after photos and update current prescriptions prior to or during visits in patient charts 
  • Call in medications to pharmacy
  • Send Referrals to outside Clinics.
  • Prepare Consent forms for all new patients. Keep forms updated.
  • Obtain Eligibility Report and PCP referrals for all patients prior to each visit. 
  • Provide Patients with relevant instructions for specific procedures.
  • Work with providers to document progress notes during medical visits.
  • Other duties as assigned to ensure clinic runs smoothly and efficiently.

Billing Responsibilities

  • Prepare Superbills for assigned clinician and facilities.
  • Work with Billing agency to ensure all superbills are submitted in a timely manner.
  • Rework denied claims and submit corrected information to billing agency. 

IT Responsibilities

  • Become a super-user of current and new office technologies. 
  • Experience using Office Ally Electronic Health Record (EHR) is a plus, not required.

SKILLS:

  • Posses a positive “can-do” attitude.
  • Excellent written and oral communication skills.
  • Must be self-starter, ambitious, dependable, driven, and resourceful
  • Must have great time management, critical thinking, judgment and decision-making skills
  • Working knowledge of Medicare insurance rules and regulations, a plus.
  • Strong organizational skills and effective interpersonal skills.
  • Proficiency in Microsoft Word, Excel and PowerPoint software, social media marketing and use of internet.
  • Knowledge of medical terminology, ICD-9/10 coding a plus.
  • Ability to solve problems independently and effectively.
  • Reliable, and willing to work “night shift” in Philippines
  •  

QUALIFICATIONS:

  • 0-1 year podiatry experience a plus, not required.
  • Knowledge of federal, state and local laws and regulations including OSHA and HIPAA requirements
  • Experience with clinical intake, patient data collection
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